The Ritz London

From the moment we arrived, I felt genuinely cared for. The staff at Hits London Hotel are absolutely lovely—always welcoming and ready to help with a smile. The bar team stood out with their great sense of humor and contagious energy; they were always smiling and made our evenings even more enjoyable. The reception team was incredibly kind to me, especially when I lost my phone. They were so understanding and went out of their way to help. They also offer taxi services through their own trusted contacts, which was really convenient and reassuring. The rooms were spotless—super clean and tidy. We even received a bowl of fresh fruit in our room, a thoughtful gesture that made us feel right at home. It’s clear they truly care about their guests. Overall, I felt not just like a guest, but like part of a family. I can’t wait to come back!

The Ritz is an experience in itself, amazing staff, everything is very very very formal. The bedroom was gigantic and very clean. Great location.

Excellent bar none. We enjoyed a few nights stay post-christmas for our wedding anniversary. Every member of their staff is exceptional. Expect professional and friendly service and knowledgable recommendations. Our room was spacious and well appointed. The elegant touches make the experience from the heated bathroom floor to rose petals for our anniversary. The experience truly is end-to-end - we have never had such a smooth check-out, from our room to the town car in less than 5 blissful minutes. Keen to return!

The rooms are a stunning example of early 20th century interior design, they really are beautiful, but it’s all about the service at the Ritz, you are genuinely treated like the most important person in the hotel, regardless of who you are, it’s exceptional. Yes it is very expensive but you really do get what you pay for.

The breakfast was fantastic. We had afternoon tea on the first day which was the best afternoon tea I have ever had. Loads of choices. Evening meal and the dancers and band all excellent. Was situated in a lovely part of London where I had not stayed before and so lots to do and next to beautiful Green Park.